6.1 Can the items I bought be returned or exchanged?

Can the items I bought be returned or exchanged?


Beautynbrushes does not accept returns. All orders are final, however exchanges are permitted within seven days after receipt.

To qualify for an exchange, the hair must be sent in its original condition (the same condition it was sent to you in). Hair that is brushed out, combed, worn, cut, straightened, curled or altered in any way will not be accepted for exchange.

In order for an exchange to be properly processed, send us an email through the website platform. Fill out the exchange form, located in the help section of the website and provide us with the reason for the exchange. After we have approved your exchange via email, you may proceed by shipping the item back to the address listed below. Upon receipt of your exchanged item, please allow for  1-3 business days to process the item and 2-3 business days for your requested item to be delivered back to you.

Please note that all associated shipping charges incurred in the exchange will be your responsibility

Check out our store policy section on the website for more details.