Beauty N Brushes
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Frequently Asked Questions
Everything beauty professionals ask before joining Beauty N Brushes.
Getting Started
What is BeautynBrushes for providers?
How do I get started?
Can I use BnB on web and mobile?
Profile, Portfolio, and Visibility
How do clients find me on BnB?
What can I include on my profile?
Can I manage my portfolio and photos?
Can I connect Instagram or import portfolio content?
Can I pause my profile or hide my availability?
Can I share my booking link outside the platform?
Bookings and Calendar
How do clients book appointments with me?
Can I control my availability?
Can I set booking cutoffs and cancellation windows?
Can clients reschedule or cancel their own appointments?
Will clients get reminders automatically?
Can I collect information from clients before the appointment?
Payments, Deposits, and Payouts
How do I get paid?
Can I require deposits from clients?
Can I charge cancellation or no-show fees?
How does pricing work for providers?
When do payouts arrive?
Cancellations, No-Shows, and Refunds
How should I set my cancellation policy?
What happens if a client no-shows?
What happens if I need to cancel an appointment?
Reviews and Reputation
Can clients leave reviews on my profile?
Can I remove a bad review?
What should I do if I believe a review is fake or abusive?
Tipping
Can clients tip me through the platform?
When do I receive tips?
Messaging and Communication
Can I message clients through the platform?
Will BnB offer AI-assisted replies?
Safety, Reporting, and Disputes
What should I do if a client disputes a charge or service outcome?
What if I see suspicious or fraudulent booking behaviour?
What happens if a client is abusive, unsafe, or threatening?
Support
How do I contact BnB support?
What can support help me with?
